What We Do
Family Lives provides home health care service - continuous nursing services, intermittent skilled nursing visits, physical therapy, occupational therapy, speech/language therapy, and augmentative communication - to people with impairments.
We do what we do respectfully.
- Patients and families need us to respect their lives and homes.
- Nurses and therapists need us to respect their work.
We do what we do carefully.
- Patients, families, and nurses need us to care for them.
We do what we do professionally.
- Patients and families need us to be professional.
- The nurse or therapist must never make or assist in or suggest making his or her patient dead.
We do what we do confidentially.
- Patients and families need us to be confidential.
- The nurse or therapist must safeguard the privacy of his or her patient and their family.
We do what we do honestly.
- Patients and families need us to be honest.
- The nurse or therapist must never fraudulently provide continuous nursing care in the home.
We do what we do reliably.
- Patients and families need us to be reliable.
- The nurse or therapist ought to reduce the chaos and increase the consistency in the life of his or her patient and their family.
- Nurses and therapists need us to be reliable.
- The patient and their family ought to reduce the chaos and increase the consistency in the life of his or her nurse or therapist
We do what we do safely.
- Patients, families, nurses, and therapists need a place that is safe.
- Patients, families, nurses, and therapists need work that is safe.
We do what we do attentively.
- Patients, families, nurses, and therapists need us to be attentive.
- In non-emergencies, supervisors and administrators listen to and speak with patients, families, nurses, and therapists by phone within office hours.
- In emergencies, supervisors and administrators listen to and speak with patients, families, nurses, and therapists by phone within and outwith office hours
- A Director of Clinical Service is available by phone at all times and in all places to nurses in need of medical consultations.
Discrimination is Against the Law
Family Lives complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). Family Lives does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
Family Lives:
- Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the Matthew Brennan.
If you believe that Family Lives has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Matthew Brennan, Managing Director, 36 West Main Street, Westborough, Massachusetts 01581 (mailing address), (508) 475-0493 (telephone number), (508) 475-0410 (fax). You can file a grievance in person or by mail or fax. If you need help filing a grievance, Matthew Brennan, Managing Director is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Contact Us
We are happy to listen to and speak with you.
Address
36 West Main Street
Westborough, MA 01581
Phone
Phone: 508-475-0493
Fax: 508-475-0410